Customer Support

Shippings & delivery

Delivery Time

We are dedicated to shipping your order out to you as fast as possible. This means that if you place an order and your payment is received before 5PM on working days and the product is in stock, your order will be shipped to you the same day. This means that you can expect your order delivered on your door step within 2 days. The transit times are subject to stock availability and we also must verify your order, which means that we recommend you pay by credit card or Paypal to make sure you receive your order within 2 days. After your order was shipped, you will receive a track and trace code of the shipment to follow your parcel.


The availability of every product is indicated on our website. This is information is in real time and is updated from our warehouse.

Shipping costs accepts orders from all over Europe. Orders will be shipped with DPD or UPS. Shipment costs are listed below and are excl. VAT. Free delivery on all Lucas rollators in The Netherlands, Germany and Belgium.

For the other countries:

France £ 20,00
Ireland £ 27,00
Italy £ 15,00
Spain £ 15,00

Please be aware that we have to rely on our courier PostNL and UPS. If for any reason there is a delay that we are aware of before we dispatch your purchase, we will offer you the option to cancel your order or to receive a refund.

Note: If you order from outside the EU, you must pay import duties yourself. If your shipment is returned to us due to non-payment of the import duties, we will charge €25. We will deduct this amount from the purchase amount to be refunded to you.

When you are not at home

If the delivery company arrives at your door and you are not present, they will come back the next day. They do this again after the first attempt. If you are not at home the second time the package will automatically be sent to a parcel station or sent back to us.


You can pick up your order in our showroom in the Netherlands. You should notify us in advance and make an appointment.

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