Customer Support

Safety, Privacy & Cookies

Order processing & your account

Order processing

If you place an order on our website, we use your personally identifiable information to correctly process your order. We may then give your personal data to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company.
For the order process we use your e-mail address, telephone number, billing address, name and address and payment details. We do this based on your permission. We store this information until your order is completed. We retain certain customer data for a longer period in connection with the statutory tax retention obligation.

Your account

Certain parts of our webshop require your registration first. You will then need to provide information about yourself and choose a username. With this information we create an account, where you can log in using the username and a password of your choice.
For creating this account, we use your e-mail address and name and address details. We do this based on your permission. We store this information until you cancel your account.
We keep this information, so you do not have to fill it out again and again and to enable us to contact you in the context of the execution of the agreement. You can change your account information whenever you want.

Use of information


We would like to send you advertising about offers and new products or services. We do this
• by e-mail
• via social media
You can object to this advertising at any time. Each e-mail contains an unsubscribe link. You can block us or use the unsubscribe option. You can also report this through your account.

Sharing information with other companies or institutions
Except for the partners mentioned above, under no circumstances do we give your personal data to other companies or institutions, unless we are legally obliged to do so (for example, if the police require this in the event of a suspected crime).
We keep statistics about the use of our webshop, but these data are always anonymized.
In our shop social media buttons are included. This allows the administrators of these services to collect your personal data.


Our webshop uses cookies. Cookies are small files in which we can store information, so you do not always need to fill these out. But we can also see that you visit us again.
When you visit our webshop for the first time, we display a message explaining cookies. We will ask for your consent to the use of these cookies.
You can disable cookies through your browser, but some things in our shop will not work properly anymore.


Security of personal data is of great importance to us. We ensure that your information is well protected with us. We always adjust the security and pay close attention to what can go wrong.
During payments, the connection between you and is secured. We have an SSL connection, with which the transaction data is sent over the Internet encrypted. To pay with SSL you do not need any special software.

Other information

Changes to this privacy statement

We reserve the right to make changes to this privacy statement. It is recommended that you regularly consult this privacy statement so that you are aware of these changes. We will do our best to announce any changes separately.

Accessing, changing and deleting your data

If you have any questions or would like to know which of your personal data we keep, please do not hesitate to contact us. See the contact details below.
You have the following rights:

• get an explanation of what personal information we have and what we do with it
• access to the exact personal data we have
• having errors corrected
• the removal of outdated personal data
• withdrawal of consent
• object to a particular use

Please make sure that you always clearly indicate who you are, so that we are sure that we do not modify or delete any data of the wrong person.
Filing a complaint
If you feel that we are not helping you in the right way, you have the right to file a complaint with the supervisor. This is called the Personal Data Authority.

Contact data

Tiltak BV
Kobaltstraat 2A
1411 AM Naarden
[email protected]

Cookie Policy

This website uses cookies to ensure that you get the best experience on our website. Read
more Understood

What are cookies?

Cookies collect information that is necessary for the proper functioning of a website. Cookies from are safe. They cannot collect personal information and are safe for your PC, laptop, phone or tablet.

Which cookies are there?

Cookies ensure that:
– you remain logged in;
– items in your shopping cart are stored;
– you shop safely online at;
– the website is fast;
– personal advice is possible based on previously purchased and/or viewed items;


Functional Cookies are improving the function of the website.
For example, these are files that keep you logged in or that keep track of what’s in a shopping cart.
Read more


Analytical cookies are needed to keep track of visitor statistics, among other things. This way we get better insight into the functioning of the website. Analytical Cookies have hardly any consequences for privacy.


Tracking cookies are necessary to track the visitor during the visit on the website and possibly also afterwards. This is privacy-sensitive information. These are, for example, files that enable us to give you personal advice based on previously purchased items.

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